Comments on: Zappos Sends the Flowers!

By: Tuesday Web Picks

Tuesday Web Picks — Wed, 24 Oct 2007 03:56:18 +0000

[…] The Manolo tells us about the Zappos extraordinary customer service. Awww! • Shopaholic Di’s new […]

By: Not So Fast » Nice work, Zappos

Not So Fast » Nice work, Zappos — Fri, 19 Oct 2007 20:59:55 +0000

[…] How to win customers and make money. […]

By: LauraG

LauraG — Fri, 19 Oct 2007 18:13:43 +0000

I have only heard good things about Zappos, but have still been hesitant to buy shoes over the internet. This story convinced me to do it. After reading Ms Lamarr’s tale (which brought tears to my eyes), I went ahead and ordered a fabulous pair of heels and am in love…thank you!

By: desertwind

desertwind — Fri, 19 Oct 2007 04:58:54 +0000

I hope that customer service rep gets a raise.

Really, when so many companies nickle-and-dime you to the point where you just give up on them, this was not only a sweet thing to do — it was smart! Look at all the goodwill this gesture has created.

Of course, this doesn’t apply to certain service companies you’re just stuck with because there’s nobody else (for now) … Hello, Verizon?

By: Phalene

Phalene — Thu, 18 Oct 2007 18:25:14 +0000

That settles it, I know where I’m going shoe shopping when I need to replace my dress shoes.

By: Linda Grant

Linda Grant — Thu, 18 Oct 2007 16:34:24 +0000

Zappos legendary customer service does not apply to international customers, whom it does not serve at all.

Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories. Orders placed through Canada.Zappos.com can be shipped to Canada (For details, see: Canada.Zappos.com/cs_shipping.zhtml). We do not ship to any other international locations at this time.

By: Anonymous

Anonymous — Thu, 18 Oct 2007 14:27:23 +0000

After a week of suffering at the hands of tactless and arrogant idiots a story like this restores a smidgin of my faith in humanity. Bravo Zappos.

By: techne

techne — Thu, 18 Oct 2007 01:50:13 +0000

Wow. Just wow.

By: DasBoots

DasBoots — Wed, 17 Oct 2007 23:21:03 +0000

In an age where basic human kindness appears to be sorely lacking, it’s lovely to see this company (or any company, for that matter) go so far above and beyond the already terrific service that they offer.

My condolences to Ms. Lamarr, and kudos to the employees of Zappos. If I had my way, your business model would be taught to all of the MBA wannabes.

By: Toby Wollin

Toby Wollin — Wed, 17 Oct 2007 22:47:33 +0000

Take THAT, Piperlime…